Improve Day-to-Day Operational Dashboards, Long-Term Quality of Service, and Cost Planning

 

Rapidly deliver insights that span staffing, operations, and customer satisfaction systems

Using Birst, you can optimize quality of service while improving operational efficiency. Our platform combines enterprise-caliber self-service analytics with a robust and reliable trusted data store, so you can quickly identify the root causes of inefficiency and agent performance issues.

End disputes within and between sales and finance by unifying data across multiple line-of-business systems and get everyone on the same page, every time. Put an end to the daily and weekly fire drills with vastly simplified and refined operational reporting.

Merge disparate data to uncover the real sources of customer loyalty

Understand the true drivers of loyalty and customer satisfaction by unifying customer history and current activity that incorporates multiple touch points and channels. Gain a complete view of the client interaction to know where to focus scarce resources.

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Create a value-centric view of operations

Allow analyst and first-line managers to browse and view data in the context of the specific KPIs that drive customer satisfaction, efficiency, and loyalty. Automate the view of key metrics and drill down to understand the role of contributing factors such as staffing, skills, and pay.

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Streamline operational reporting and always have a trusted answer

Bridge the operational reporting gaps that may exist across service management platforms, CRM, telephony, or customer survey data. Make sure that key SLAs with internal or external clients can be measured analyzed, and improved, every day.

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What Services Professionals get only with Birst

A true platform and analytical tools

A true platform and analytical tools approach that enables analyst and line managers to have customizable ways to view, analyze, and drill down on metrics — all without IT assistance.

An easy way to rapidly integrate data across different systems

An easy way to rapidly integrate data across different systems, whether those systems are owned by services, IT, or sales, or located in the cloud.

A governed and trusted source of truth

A governed and trusted source of truth that will eliminate disputes with finance, sales, and other line functions. Avoid the “arguing about the data” meeting and move in lock step to solve key business issues faster.

See Birst in Action

We were looking for a BI solution that was easy to use, easy to deploy and allows us to quickly get to market, and we found it with Birst.

Timothy Humphreys, Chief Operating Officer, Crystal Clear Rx