Improve Day-to-Day Operational Dashboards, Long-Term Quality of Service, and Cost Planning
Merge disparate data to uncover the real sources of customer loyalty
Understand the true drivers of loyalty and customer satisfaction by unifying customer history and current activity that incorporates multiple touch points and channels. Gain a complete view of the client interaction to know where to focus scarce resources.
Create a value-centric view of operations
Allow analyst and first-line managers to browse and view data in the context of the specific KPIs that drive customer satisfaction, efficiency, and loyalty. Automate the view of key metrics and drill down to understand the role of contributing factors such as staffing, skills, and pay.
What Services Professionals get only with Birst
A true platform and analytical tools approach that enables analyst and line managers to have customizable ways to view, analyze, and drill down on metrics — all without IT assistance.
An easy way to rapidly integrate data across different systems, whether those systems are owned by services, IT, or sales, or located in the cloud.
A governed and trusted source of truth that will eliminate disputes with finance, sales, and other line functions. Avoid the “arguing about the data” meeting and move in lock step to solve key business issues faster.
We were looking for a BI solution that was easy to use, easy to deploy and allows us to quickly get to market, and we found it with Birst.Timothy Humphreys, Chief Operating Officer, Crystal Clear Rx