Improve Quality of Service and Day-to-Day
Rapidly deliver insights from personnel to operations to customer satisfaction. Birst services and operational analytics combines enterprise-caliber self-service business analytics tools with a robust and reliable trusted data store, so you can quickly identify the root causes of operational inefficiency and customer dissatisfaction. Gain deeper insights, make data-driven decisions with confidence and optimize quality of service, while improving operational efficiency.
Get Visibility Across All Your Operations Scenarios
Increase customer satisfaction and retention. Get a complete view of critical service KPIs with enterprise data analytics to quickly and effectively handle service requests. Know customers needs and how to better serve them by understanding the factors that prompt requests.
Increase customer satisfaction and retention. Get a complete view of critical service KPIs to quickly and effectively handle service requests. Know customers needs and how to better serve them by understanding the factors that prompt requests.
Track team and individual efficiency. Understand your support team’s performance and identify opportunities to improve support operations. See critical KPIs and increase employee productivity, effectiveness and retention
See the business impacts of customer service. Visualize historical data to improve the post sales customer journey. Determine how service factors impact customer satisfaction, retention and upsells.
Achieve a high level of operational excellence across your organization. Maximize productivity and profitability by streamlining operational processes, effectively allocating capital and human resources where they are needed
Maximize Employee Productivity
Enable analysts and first-line managers with cloud based business intelligence tools and operational analytics to view data in the context of their respective roles and specific KPIs.
Rethink Customer Satisfaction
Unify customer history and current activity with agile business intelligence to understand the true drivers
of customer satisfaction.
Drive Operational Efficiency
Utilize BI reporting tools to ensure key metrics and SLAs can be measured, analyzed, and improved
upon, every day.
Elekta, a human care company pioneering clinical solutions for treating cancer and brain disorders, helps their customers improve patient care while reducing overall cost. Today, using Birst for services and operational analytics, Elekta brings together clinical, financial, administrative and operational data to personalize patient care. “Elekta users can now efficiently analyze their data to help them make better informed clinical decisions for their patients’ care and business decisions to drive quality and efficiency in their practices. Better access to information will ultimately transform cancer care,” says Todd Powell, Executive Vice President, Elekta Software.
Crystal Clear Rx, a pharmacy benefits services company, helps their clients manage and reduce their pharmacy benefit cost. With Birst BI analytics tools, they’re able to do analysis across millions of dollars of claims and help their clients save on their pharmacy benefits costs.
A top 10 US oil and gas exploration and production company was unable to react quickly to changes in production rates, labor and down times. The company relied on disparate data warehouses to manage multi-million dollar well sites around the country. After 35 acquisitions over the past 3 years, the company needed to integrate its acquired systems and applications to more efficiently manage operations. Birst was selected to integrate various forms of enterprise data analytics on well management. With real-time access on production-to-expense analytics, the company is able to minimize expenses and optimize production forecasts and profit margins across well sites, impacting millions of dollars each year.