Birst Support

Here to make you successful

Assured Support for all Customers

Birst Global Support ensures that all customers, whether they are new to the Birst Platform or are continually adopting it, have the right level of support and resources to ensure their success across the lifecycle of their engagement.

Birst Support is there with you as your analytics needs evolve. Our global team is:

  • Trained and experienced in using the Birst platform to provide rapid help for any issues that come up during their use of the Birst platform
  • Ready and willing to go the extra mile to resolve issues for customers
  • Proactive, to ensure maximum return on your investment with Birst

Standard Support

All Birst subscriptions include Standard Support that provides break-fix support for issues arising out of the use of the Birst platform.

Priority Support

If you have a complex environment, or a business critical use, and or have more demanding support requirements, then Priority Support is the way to go. We provide proactive support and engage with you to address potential problems.

Birst Support Services

Features Standard Priority
Community Yes Yes
Knowledge Base Yes Yes
Training Videos Yes Yes
Support Portal Yes Yes
Live Telephone Support Yes Yes
Authorized Contacts 2-4 6
24×5 Support S0/S1 cases S2/S3/S4 cases
24×7 Support for S0/S1 Cases   S0/S1 cases
Developer Support Hours   5/quarter
Learning Management System   Yes
Quarterly Upgrade Readiness Consultation   Yes

Additional Support Services

Developer Support

Give your developers the technical help they need, when they need it most. Receive expert advice to help expedite your development projects.

We get hands on and help development teams evaluate their code and make recommendations for better solutions based on best practices and latest development standards.

Appliance Extended Support

Appliance Extended Support allows customers to be supported on a version for 2 additional release cycles after a version has gone out of support. Get best practices and migration assistance when upgrading.