Here to make you successful
Assured Support for all Customers
Birst Global Support ensures that all customers, whether they are new to the Birst Platform or are continually adopting it, have the right level of support and resources to ensure their success across the lifecycle of their engagement.
Birst Support is there with you as your analytics needs evolve. Our global team is:
- Trained and experienced in using the Birst platform to provide rapid help for any issues that come up during their use of the Birst platform
- Ready and willing to go the extra mile to resolve issues for customers
- Proactive, to ensure maximum return on your investment with Birst
All Birst subscriptions include Standard Support that provides break-fix support for issues arising out of the use of the Birst platform.
If you have a complex environment, or a business critical use, and or have more demanding support requirements, then Priority Support is the way to go. We provide proactive support and engage with you to address potential problems.
Birst Support Services
|Live Telephone Support|
|24×5 Support||S0/S1 cases||S2/S3/S4 cases|
|24×7 Support for S0/S1 Cases||S0/S1 cases|
|Developer Support Hours||5/quarter|
|Learning Management System|
|Quarterly Upgrade Readiness Consultation|
Additional Support Services
Give your developers the technical help they need, when they need it most. Receive expert advice to help expedite your development projects.
We get hands on and help development teams evaluate their code and make recommendations for better solutions based on best practices and latest development standards.
Appliance Extended Support
Appliance Extended Support allows customers to be supported on a version for 2 additional release cycles after a version has gone out of support. Get best practices and migration assistance when upgrading.