Improve your customer experience and boost your bottom line with Birst and RightNow.
RightNow, a leading provider of on-demand customer experience CRM solutions, gathers a wealth of customer and operations data. Birst helps you harness the power of that data with advanced analytics. As on-demand solutions that can easily expand to meet changing business needs, Birst and RightNow have partnered to satisfy the growing need for low-cost, low-risk business and customer insight that provides a competitive edge.
A dashboard showing key service metrics: incident time to close, interval times, and first call resolution by product.
Birst benefits extend to meet the needs of RightNow clients.
| Birst Benefits | For RightNow Clients |
| Fast and easy to implement | Birst works with your RightNow account team to implement a fully integrated solution, often delivered in just a few weeks. |
| Integrate RNT data with other systems data for powerful analytics | Combine RightNow data with call switch data and information from other systems to finally get a complete view of contact center performance. |
| Easy to Use | Birst gets you started by automatically generating several best practice RightNow reports and dashboards. |
Using Birst, RightNow clients can analyze:
- Drivers of customer service costs by agent, product, or service type.
- Opportunities for improving contact center efficiency, customer service, and customer satisfaction.
- Service or sales trends by time, region, product, or agent.
- The impact of marketing, seasonal variation, or new products on customer service so you can plan and staff accordingly.
- Service incident data to determine which products drive the most incidents overall, and which drive the most costly incidents.
Together, Birst and RightNow provide powerful solutions for managing, improving, and understanding your customer experience operations. And it’s all delivered on-demand and at an affordable price.
To learn more about this fully integrated solution, please contact Chris Polishuk. Click here to send an email Or call (866) 940-1496.
