Birst Inc., the leader in Cloud BI, and OKAS Consulting, a management consultancy practice of Customer Experience Business Intelligence (#CXBI) Advisors, today announced they are partnering to help Service and Support organizations deliver new levels of customer experience through the aggregation and access to data across multiple systems. Birst’s easy to use analytics, dashboards, ad hoc reports, and scheduling and delivery, combined with consulting support from OKAS will empower Service and Support organizations to become more agile and responsive through the use of their own data.
“Customer expectations are continuously evolving, as organizations become more and more savvy, the expectations of service and support staff increase. OKAS helps Service and Support leaders understand and measure the connection points between customer support, knowledge management and online service -- and then we define performance metrics to cover the breadth of the customer experience. Partnering with Birst will enable us to deliver a whole new level of service to our clients,” says Jennifer MacIntosh, Founder and Principal Consultant, OKAS Consulting.
“Through its partnership with Birst, OKAS is able to provide straight forward implementations of agile BI that enables a journey of data discovery,” says Danny Lee, Information Architect, OKAS. “Birst’s’ keen ability to aggregate data across the enterprise helps identify and compile key metrics for operational improvements to manage the customer experience.”
Service and Support organizations need to make informed decisions quickly, using both data and metrics, to manage the customer experience. Birst can be deployed in the Cloud or on-premise via an appliance at a fraction of the time and cost of traditional, on-premise BI solutions, with a reduced need for IT support.
“Any industry can achieve benefits from putting their data to work. We are excited to partner with OKAS to enable Service and Support organizations to improve customer experiences through better access to their own data via intuitive, easy to use dashboards, reports, and ad hoc query,” said Sharon Gordon, Vice President of Birst Alliances and Technology Partners.
A management consultancy practice of Customer Experience Business Intelligence (#CXBI) Advisors providing industry best practice solutions on service & support operational leadership, knowledge management, self-service innovation and support center metrics. Our mission is to help organizations develop the knowledge, insights and analytics necessary to understand their customers needs so they can deliver exceptional customer experiences. We work collaboratively; providing specialized training, strategic advisory services and practical straightforward implementations. Learn more at www.okas-consulting.com or @okasconsulting.
Birst is the only enterprise-caliber Business Intelligence platform born in the cloud. Less costly and more agile than Legacy BI and more powerful than Data Discovery, Birst is engineered with an automated data warehouse and rich, visual analytics, to give meaning to data—all types and sizes. Coupled with the agility of the Cloud, Birst gives business teams the ability to solve real problems. Fast. Find out why Gartner named Birst a Challenger in its most recent BI Magic Quadrant and why more than a thousand businesses rely on Birst for their analytic needs. Learn to think fast at www.birst.com and join the conversation @birstbi.
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Point Communications Group for Birst, Inc.